Questions & Answers

General
How does the language setting work?

The Webtool is available in three languages: Dutch, English and German. The SAQs are also available in French and Norwegian. You can switch languages ​​at any time via the flag at the top right of the page.

When creating a questionnaire, you can set a default language. The respondents will then see the questionnaire in the chosen language as standard. But they can also change the language via the flag.

How do I convert my trial subscription to a paid subscription?

When you are logged in, you can go to the My account page via My environment. With the details of your subscription there is a link Convert subscription. You can then choose a paid plan.

When your trial subscription has expired, you will receive a notification with login. You can also convert your subscription via this notification. If this does not work, please contact us via klantenservice@nen.nl.

My (trial)subscription has expired. Have my created questionnaires and results been deleted?

No. When you convert your subscription to a paid subscription, you can view all information again.

What is the difference between the SAQ Compact and SAQ Extended?

SAQ Compact is a short, simple questionnaire that is suitable for all employees in an organization. This questionnaire is especially suitable for a self-evaluation to get a general picture of the safety culture in an organization or to prepare an audit. You can see it as a kind of quick scan of the organization. This SAQ does not indicate a step, but only shows where the organization stands per theme.

SAQ Extended is an extensive questionnaire that provides a detailed picture of the safety culture in an organization. This SAQ has a score calculation with a step indication. You start a SAQ Extended on a desired step. You only answer the relevant questions for those (and underlying) steps.

For which companies is the Webtool suitable?

The webtool is suitable for any type of company within any sector. Whether you are a client or contractor, contractor, engineer or supplier, anyone can carry out the internal safety culture assessment.

For which companies is the Webtool suitable?

The web tool is suitable for any type of company within any sector. Whether you are a client or contractor, contractor, engineer or supplier, anyone can carry out the internal safety culture assessment.

Où puis-je trouver l'outil de calcul?

L'outil de calcul est disponible lors de la création d'un nouveau questionnaire. L'outil de calcul est obligatoire tant pour la SAQ Étendue que pour la SAQ Compact.

Respondents don't have an email address - how do I manage this?

*Note: use the method below only if respondents do not have an email address!

The Safety Culture Ladder Web Tool uses a survey method whereby an email address is required to be able to send the questionnaire to the respondent(s).
It is possible to send the questionnaire to respondents who do not have an email address. This requires a number of steps:

The Respondent:

  • The respondents must have (get) access to the internet (via a computer or mobile device (tablet/smartphone)).

The company administrator:

  • Step 1 - Create the respondent(s) in the usual way.
  • Step 2 - Enter a 'fake' email address in the format first name+last name@companyname.nl
  • Step 3 - Sending the invitation(s) and the reminder(s) is not possible due to the 'fake' email address. Use the copy button of the relevant respondent to copy the personal link.
  • Step 4 - Share the personal link and paste it into a browser.
  • Step 5 - The respondent can complete the questionnaire in the usual way.

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Invitations end up in our spam box - what can I do?

Unfortunately, we cannot prevent the invitations from ending up in your spam box. The invitations are sent from a 'no-reply@safetycultureladder.nl' email and will most likely be rejected by your spam filter. Your IT department/organization can ensure that this email address is accepted.

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