One moment please

Frequently asked questions

  • How do I create a new questionnaire?

    Go to Manage at the top right-hand side of the screen and click New questionnaire. Enter the details required. You will also be able to add respondents and send them an invitation.

  • How many questions are there in the questionnaire?

    The questionnaire consists of 233 questions, broken down into four steps. When creating a questionnaire, you can indicate the step for which you would like to obtain certification for your organisation. Respondents will then only be given the questions for the step in question and the steps below it. The number of questions per step follow below:

    • Step 2: 38 questions
    • Step 3: 105 questions
    • Step 4: 185 questions
    • Step 5: 233 questions
  • Which SAQ should I choose?

    The following table shows the differences between SAQ Compact and SAQ Extended. You can use this table as an aid when choosing between the two questionnaires.

    Audit format

    SAQ Compact

    Short, simplified version. Contains 18 themes, 72 questions.

    SAQ Extended

    Comprehensive version. Selection of questions based on the selected step. Contains 233 questions on the highest step.

    Approved Self Assessment

    You must use this version with the Approved Self-Assessment.

    You may not use this version with the Approved Self-Assessment.

    SCL Light

    You may not use this version with the SCL Light.

    You must use this version with SCL Light.


    You are allowed to use this version with the SCL.

    You are allowed to use this version with the SCL.

    SCL Original

    You are allowed to use this version with the SCL Original.

    You are allowed to use this version with the SCL Original.

  • How do I establish the step for which my organisation can gain certification?

    The steps of the ladder indicate the development stage applicable for your organisation in relation to safety awareness. Each step is characterised by certain behaviour on the part of your employees and the corresponding valuation. This information will help you establish

  • Do all questions apply to our organisation?

    Sometimes companies have difficulty translating questions from the questionnaire to their own specific situation. It then helps to ask a ‘how and why’ question. Why does this question apply to us? How can we recognise ourselves in the situation outlined? What is the purpose of this question and how have we organised it? If needed, the business administrator who distributes the SAQ within the organisation can add explanatory notes with the various questions. These can help you to answer the questions.

  • I have completed the self-assessment and would like to have my organisation certified. How do I arrange this?

    The certification process consists of a number of steps. A Ladder Certification Body will assess your self-assessment, establish the ladder step achieved and then issue the safety Awareness Certificate.

  • What types of companies can use the web tool?

    The web tool is suitable for any type of company in basically any industry. Whether you're are a client or contractor, builder, engineer or supplier, anyone can carry out the internal evaluation of the safety culture.

  • What does H&S mean in SAQ Compact?

    SAQ Compact uses the abbreviation H&S. In the construction industry, for example, H&S stands for health and safety on the construction site in the framework of the Working Conditions Decree. When completing this questionnaire, this term should be interpreted more broadly. It doesn't only concern the safety and health of the employees of operating companies, but also of (future) users and third parties.

  • What questions does SAQ Compact consist of?

    SAQ Compact consists of 18 themes that correspond with the company characteristics from the SCL. For each theme, descriptions have been formulated that match the steps of the SCL. Respondents indicate to what extent they recognise themselves in the descriptions:

    • Not at all: The described behaviour is not visible within the organisation.
    • Partly: The described behaviour is not fully visible within the organisation.
    • Completely: The described behaviour is absolutely visible within the organisation.
    • Not applicable: The respondent is not familiar with the described behaviour.

    When choosing 'Not applicable', the respondent must explain the reason in an input field.

  • How many questions does SAQ Compact have?

    SAQ Compact has 72 questions, broken down into the steps 2 to 5. For each question, respondents must indicate to what extent they agree with the description: not at all, partly or completely.

  • What is the difference between SAQ Compact and SAQ Extended?

    SAQ Compact is a short, straightforward questionnaire that is suitable for all employees in an organisation. The questionnaire lends itself particularly well to self-evaluation in order to gain an overall picture of the safety culture in an organisation or to prepare an audit. See it as a kind of quick scan of the organisation. This SAQ doesn't give your safety culture in steps, it merely shows where the organisation stands on each theme.

    SAQ Extended is a comprehensive questionnaire that gives a detailed picture of the safety culture in an organisation. This SAQ uses a score calculation with a step indication. You start an SAQ Extended on a step that you choose. This means that you only answer questions that are relevant to those (and underlying) steps.

  • How is the score for SAQ Compact calculated?

    SAQ Compact translates the completed questions into a score in the maturity model of the Safety Culture Ladder. The results are given separately for each theme and each step. Each question is awarded with either 0, 50 or 100 points. In the final result, the score is expressed as the percentage of total points attained in relation to the maximum number of points that can be attained for each step. Answers that do not apply are not counted in the score.

    Interpretation of the score:

    There is a chance that the score for certain themes in a lower step is lower than the score in a higher step. This has to do with the way that the questions in SAQ Compact have been formulated. If employees associate more with the description belonging to step 4, for instance with the theme ‘Workplace Safety’, their score will be higher on that step. Because the scores are not cumulative, it can mean the previous steps had a lower score.

    Bear in mind that it isn't just about the score. The results are mainly intended to discover how safe and healthy the organisation is and on which themes the organisation needs to concentrate more to improve safety. In this way, the results of SAQ Compact can be used to prepare a GAP analysis. The results can also be used as a topic for discussion. If desired, a concluding group interpretation can also be made.

    By using SAQ Compact periodically, you can keep track of the progress and of the actions that have been taken.

  • How is the score calculated?

    You must achieve a minimum of 70, 75 or 80% of the maximum score. The step in question will then turn green. Your organisation will have met the requirements for a certain step if:

    • the minimum requirements per company aspect of the step in question have been met and the same applies for the underlying steps. For example: if you opt for step 3, you will also need to achieve the minimum score for step 2;
    • the sum of the weighted scores for all of the company aspects of the steps must comply with the minimum requirement for the step in question. The percentage varies from one step to another (70, 75 or 80%).
  • Where can I see the score per answer?

    You will find the score in the certification scheme for the Safety Ladder. See the Excel download that accompanies your questionnaire for the score awarded to you per answer given. A score of 0 points will be awarded whenever a question is answered with ‘I don't know’.

  • Do I have to use the calculator tool to establish the number of respondents necessary?

    The calculator tool is not compulsory. It is designed to give you an indication of the number of respondents necessary to achieve a realistic outcome. During the certification process, the auditor will decide on the number of people to be interviewed.

  • Which questions does the questionnaire contain?

    See the Safety Ladder certification scheme for an overview of the questions you will find in the questionnaire. The questionnaire will consist of multiple-choice questions, broken down into yes/no and completely/mostly/partly/not questions.

  • How do the language settings work?

    The Webtool is available in three languages. You can switch from one language to another at any time via the little flag displayed in the top right-hand side of the page. You can also set a language when creating a questionnaire. Although your respondents will always initially see a questionnaire in the language that you have chosen, they will also be able to change the language via the little flag displayed in the top right-hand side of the page.

  • How can I make it possible for my colleague to send a questionnaire or view results too?

    Go to My organisation via Manage. Click on Add under Manage users and enter your colleague’s details. Our Customer Service Department can then make sure that your colleague is given the appropriate rights. Send your colleague’s details to, asking for him/her to be made a company administrator.

  • What can I do if a message appears telling the respondent that the deadline for completion has expired?

    Go to the questionnaire in question and click Edit in the top right-hand side of the screen. Next, enter a new date under Latest response date. Once you click Save, respondents will be able to access the questionnaire again.

  • Where can I find the explanations that respondents have entered?

    The explanations provided can be found in the Excel file. You can download this file from the Overview for your questionnaire.

  • How do I upgrade my trial subscription to a paid subscription?

    When you log in, you will be able to upgrade your subscription via Manage in the top-right hand side of the page. A message will be generated when you log in after your subscription has ended. You can upgrade your subscription via this message too. If you find that this does not work, please contact us via

  • My (trial) subscription has ended. Have my questionnaires and results been deleted?

    No, you will be able to view all of your information again when you upgrade your subscription to a paid subscription.

  • Can I group or filter results?

    Yes, you can analyse results at function level (management or implementing employees) or by office or department. You will see that all of the answers have been anonymised.

  • Where can I download/export the results?

    You can download an Excel file from the Overview for your questionnaire. It contains all of the answers given (each of which has been anonymised). You can download a PDF file of the score table under the Results tab.

  • Will the respondents that have been added automatically receive an invitation to complete the questionnaire?

    No, you will need to send an invitation manually. Click the names of the respondents that you want to invite and then click the Send invitation button. You will now be able to send the invitation e-mail.

  • As the company administrator, I would like to complete the questionnaire too. How do I do this?

    Use your details (name and e-mail address) to create a respondent. Next, select the questionnaire in the column on the right via the Webtool page.

  • Will different questions apply for the different function levels (implementing employees/management)?

    No, the questions are the same for all respondents.

  • Can I reinstate a questionnaire after it has been deleted?

    No, this is not possible.